Lerato Group Terms and Conditions

1) Payment will be made to Lerato Group bank account, 50% non-refundable deposit to confirm a booking and the remainder not later than 24 hours before the day of the service. No payment shall be made after the service. There is a penalty of 25% compounded each day for late payments. 2)  All services are offered in accordance with governing laws. 3)  Security of OurNews personnel and equipment is the responsibility of the client when offering the service. 4) Funeral Live Streams are 2 hours long during lockdown (we set aside an extra hour for any delays) and any extra service will be charged for extra. Anything over than 10 minutes will charged extra. 4b) During normal times, live streaming is 3 hours. 5) We have a preferred sound setup that we will suggest and we cannot be held responsible if the client chooses otherwise. 6) We stream using wireless networks and as much as we do our level best to stream in all conditions but we cannot be held responsible for network failures as they are out of our control. Items to be used in the slideshow must be sent at least 24 hours before the broadcast. If due to any reason we cannot stream live, the funeral will be recorded and streamed at an agreed time. 7) OurNews Live Streaming Setup is a patented setup that belongs to Lerato Group (PTY) LTD with patent application number 2020/04222. We therefore cannot answer any questions on how we do what we do and cannot share directly or indirectly our setup. 8) OurNews places 4 adverts on each funeral without disrupting the stream. R1450 is charged to take out adverts. Adverts by OurNews and of the funeral parlour  cannot be taken out. 9) Add-On stickers are to be used in full. It is the client’s responsibility to source required bottles of water and the required number of cars. 10) The client may not write anything on social media/online or on any platform that may compromise OurNews about the company without exhausting all of OurNews redress processes. 11.1) The client is responsible for providing electricity and a table for the stream. OurNews shall provide its own electrical extension leads not more than 10 meters. 11.2) OurNews is made up a number of capable individuals or teams and therefore, the company reserves the right to assign any individual or team to a project. 12) For optimal sound quality, our setup should not be more than 10m away from the speakers podium. 13) OurNews reserves a right to change these terms and conditions without prior notice. 14) All advertised setups can be rendered when the situation permits. If for any reason the situation doesn’t we will prioritise live streaming. 15) Free Banner means the free hire of a banner for the service. Offline videos and recordings are disposed of after 7 days. 16) Extreme heat may affect electronics, although we try everything in our power to remedy the situation, we can not be held responsible for any glitches arising from extreme heat. 17) For Plan Lite, the client provides the USB for the recording. 18) Refunds: Lerato Group (PTY) LTD undertakes to refund for services not offered according to the advertised standards. Due process is to be followed for all refunds. All refunds are to be made on Fridays (our weekly payment day).
Terms and Conditions

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